The process begins before a centre even starts trading. New franchisees take part in a structured onboarding programme, combining classroom learning with hands-on, in-centre experience. The aim is to make sure they understand not just how the business works, but how to apply that knowledge in real situations.

There’s also plenty happening behind the scenes. From setting up systems and preparing marketing activity to putting finance, IT and operational processes in place, the focus is on making sure everything is ready to run smoothly from the outset.

As trading begins, support continues in a more hands-on way. During the first few months, new franchisees receive guidance both in-centre and remotely, helping them navigate day-to-day scenarios, from customer conversations and quoting through to managing workflow and operations.

Alongside the franchise support centre, franchisees are part of a wider network of peers who have been through the same experience. Whether it’s a question about marketing, operations, finance or systems, there’s always someone to turn to.

That combination of structured support and shared experience helps take a lot of the pressure off, particularly in those crucial early stages.

While that support makes a real difference, building a successful business still takes commitment, resilience and plenty of hard work.

The first six months of any business are often the most challenging. With the right support in place, they can also be the most important, setting the tone for long-term growth and success.